Refund policy
Customer Returns/ Exchange
- We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
- To start a return, you can contact us at vectorshop.co.in@gmail.com.
Damages and issues
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Even after several quality checks, it is possible that the customer receives a damaged product due to manual or mishandling by couriers.
- Kindly unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video and the images of the courier cover.
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If you have noticed any damage to the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
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To claim misprinted, damaged, or defective items, you must submit your request within 5 days of delivery. For replacements and refunds, please send us unboxing videos and pictures of the defective product, along with images of the original packaging. All claims for replacements must be submitted within 5 days of delivery; after that, you will be responsible for reprinting charges.
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If you do not have an unboxing video of the order and we fail to verify the cause, we will not be liable for refunds/replacement of such products.
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Returns or exchanges will not be accepted for incorrect size selection. We kindly request you to refer to the size guide to ensure the appropriate size before placing an order.
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If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our team.
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If the pin code becomes unserviceable after the order is placed, we are not responsible to rearrange the delivery service and as a result, no refunds will be processed from our end.
- For items lost in transit, we will issue a refund once the shipping status marks the item as lost.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at vectorshop.co.in@gmail.com.
